Head of Technology Operations
Kuda
Engineering & Technology
Lagos Full Time
Banking, Finance & Insurance NGN Confidential
New
Today
Job Summary
The Head of Technology Operations is an exciting and challenging senior leadership position, responsible for overseeing and managing the day-to-day technology operations of the organization.
- Minimum Qualification:Degree
- Experience Level:Senior level
- Experience Length:7 years
Job Description/Requirements
- Technology Strategy: Developing and implementing a technology strategy aligned with the overall business strategy of the organization
- Technology Infrastructure: Overseeing the design, implementation, and maintenance of the organization's technology infrastructure, including networks, hardware, software, and other technology systems
- Technical Support: Managing the technical support function of the organization, ensuring that technology-related issues are resolved in a timely and effective manner
- Vendor Management: Managing relationships with technology vendors and service providers, ensuring that services are delivered effectively and efficiently
- Budgeting and Resource Allocation: Developing and managing the technology operations budget, including resource allocation and forecasting
- Team Management: Leading and managing a team of technology professionals, providing guidance, coaching, and development opportunities to ensure that the team is effective and aligned with the organization's goals
- IT Security: Ensuring the security of the organization's technology systems and data, including developing and implementing security policies and procedures, monitoring security threats and risks, and responding to security incidents
- IT Governance: Work with subject matter experts to develop and implement IT governance policies and procedures, ensuring compliance with relevant laws and regulations, and managing IT-related risks
- Service Operations Management: IT Incident/Problem management, change management, Business Relationship Management, Service Monitoring
Requirements
- 7+ years experience in similar leadership Tech Operation roles
- Bachelor's or master's degree in computer science, information technology, or a related field
- Technical expertise: Extensive knowledge and experience in the latest IT technologies, systems, and processes including cloud computing, networking, cybersecurity, database management
- Leadership and management skills: A strong leader who can motivate and manage a team of technical professionals effectively; excellent communication, collaboration, and interpersonal skills, as well as the ability to delegate tasks and manage projects
- Strategic thinking: Ability to develop and implement strategic plans that align with the overall business goals of the organization; must be able to assess the organization's IT needs, identify potential risks and opportunities, and develop plans to improve performance and efficiency
- Problem-solving skills: Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues quickly and effectively
- Industry certifications: ISO 2000 certification and ITIL (desirable)
