About Penny
Chris and David started Penny AI in 2018 in Squamish, BC (a bit north of Vancouver) after seeing an opportunity to solve a massive problem for millions of direct sales consultants around the world. We have now grown to a team of 90+ located across Canada and the United States. Penny has tens of thousands of users across four continents who trust Penny to help run their businesses.
Penny is on an upward trajectory with backing from top-tier Venture Capitalists in New York, San Francisco, Toronto and Vancouver. As we grow our team, we don't expect everyone to know every answer. You may build something that fails spectacularly, and that's ok. What is important is that you remain humble, you laugh a little, you learn, and together we find a way to succeed.
Diversity, inclusion and belonging is one of our core values and as we expand we are committed to finding talented people from a wide range of backgrounds, experiences and perspectives.
The Role
Penny is looking for a Translation and UI Copy Coordinator to join our team as we work to evolve and refine our user experience for a global market.
The Translation and UI Copy Coordinator will:
- Provide input on Penny's multilingual strategy to support business needs and align with our content production strategy
- Serve as the main point of contact for our multilingual, translation, and transcreation services
- Plan and schedule projects according to expected timelines and resource capacity
- Influence stakeholder preferences for direct translation, localization, and transcreation
- Proactively identify, troubleshoot, and quickly resolve technical translation or UI Copy issues and/or inconsistencies of Penny's UX Copy Guidelines
- Familiarize yourself with the Direct Sales market and categorize strings, copy, and chunks of content that must be transcreated with care
- Conduct research and surface insights about best practices, copy style, branded terms and phrases, slogans, and voice per partner per language
- Manage workflow with our solution providers
Requirements
- 3+ years of experience with proven record of context-specific translation and multilingual problem solving
- Knowledge of North American English idioms, phrasal verbs, slogan, branding, and jargon that lends to translation issues
- Knowledge of UX Copy and Content Best Practices
- Intermediate knowledge of Content Management Frameworks and Systems
- Intermediate knowledge of User Experience Research
- Proven record of bringing insights to action
- Proven record of managing complex project with multiple stakeholders and competing timelines
- Proven record of cross-functional leadership and influence
Bonus Skills
- Experience as a professional linguist, translator, or linguistic service coordinator a plus
- Experience managing technical glossaries, translation tools, or automated translations, a plus
- Bilingual, Bicultural a plus
Multilingual, Multicultural a plus
Benefits
- 2 Weeks of Vacation Plus
- 2 Addition weeks of Penny Time Off
- Birthday Day Off
- Extended Benefits
- L&D and Healthcare allowance
- Hybrid working environment
- Support from a diverse and highly talented team to help you reach your goals
- Join a friendly, progressive team who like to celebrate all round awesomeness!
