** This role is at Splend (not for Hatch)
Hatch is supporting Splend to find a great Claims Consultant to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Splend.
Applying here is the first step in the hiring process for this role.
About the role at Splend
The Claims Consultant role is a newly created role to the business due to growth and will report to our Head of Claims and Recoveries. This role is responsible for the day to day management of motor vehicle claims and providing support to our customers and will be based out of our Haberfield hub. Other duties will include:
- Gathering evidence to assist the team in determining liability.
- Proactive maintenance of outstanding claims, managing task lists and resolving liability disputes.
- Maintain claim notes and handle claims enquiries.
- Engaging with insurers to discuss payments and negotiate settlement.
Seniority
Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
Responsibilities
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
- Customer Query Handling - Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Strengths
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Splend.
Applying here is the first step in the hiring process for this role.
Note: This role is with Splend, you will not be applying for a role at Hatch
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
Job Type: Full-time
Salary: $50,000.00 – $120,000.00 per year
Work Location: One location
