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Vertex Solutions has been providing excellent services to our clients in Enterprise Software, FinTech, Insurance, Mobile, R&D, Finance, and IT since 1997. We work for some of the most innovative names in their respective markets.
We operate as partners from a position of trust, developed through our delivery of essential talent time and time again. We have helped to build talented teams of scientific staff and engineers (in Software, Hardware, IT, and Network Support disciplines) from graduate through to board level, allowing our clients to create value and develop their brands.
We provide some of the best technology talents in Europe to a mix of global brand names and cool technology start-ups.
We are looking for Support Engineer!
(Person should be physically based in Poland)
Our client is one of the largest Global organizations in the world, with operations in 50 countries and territories.
Using technology to transform the world’s leading financial institution, this is a job for the boldest problem solvers in the tech industry.
Location: Krakow (Partially remote with occasional visits to the office)
About Role:
In this project, you'll be working with various technologies to ensure smooth integration between different IT systems. The main responsibilities include providing support for any issues or tickets related to integration, analyzing and solving problems using available tools and documentation, and escalating more complex issues to higher-level support. The role also requires knowledge of Unix/Linux and SQL, preferably with experience in DB2 Database. Optional skills include familiarity with IBM Integration Bus (IIB), IBM Datastage or other ETL tools, and Websphere MQ. They value self-organization, reliability, and an open-minded attitude. Proficiency in English is required, and German language skills are considered a plus. The team is responsible for the entire integration process, from requirements to development and production, and they offer opportunities for learning and development within the team.
ABOUT THE PROJECT
The Germany integration team
- offers stable, reliable, and flexible e-business and integration between internal and external IT systems, so that we can respond effectively and quickly to changing demands
- offers integration based on near/real-time (EAI, API) interfacing and also batch-based (ETL) interfacing
- offers to consult for solution engineering and design for new interfaces/integrations
- provides 24/7 support for the integration platforms
- works closely together with businesses to ensure quality solutions that fit best to the needs
YOUR RESPONSIBILITIES
- 1st and 2nd level support tasks such as
- first point of contact for problems. Contact is made either via a ticket system, by e-mail, or by telephone
- analyze and, if possible, solve tickets and issues using error logging mechanisms, operating documentation, standard and tailored error handling tools, source code analytics
- Dispatch tickets to 3rd-level support for further investigation
- On-call duty, when you are secure in your new job
SKILLS & EXPERIENCE WE REQUIRE
- Interested in integration technologies
- Upper intermediate English
- Self-Organization & Self Reliable
- Open minded
- Experience in IT support
- Unix/ Linux knowledge
- SQL (preferably DB2 Database)
OPTIONAL/NICE TO HAVE
- German language skills
- Knowledge in integration technologies (EAI / ETL)
WHAT WE OFFER
- You will work closely together with a team located in Krakow and Düsseldorf
- The team is responsible for everything from the requirements to the development to running it in production. If we build it, we own it
- We offer a chance to learn and develop. You will be trained internally and externally to acquire the knowledge you need for development in our team
Employment Type – Long-term rolling contract (B2b)
The way we work.
- An opportunity to broaden/deeper knowledge and expertise in global projects
- Be part of a dynamic IT environment
- Stable job in a professional team,
- Interesting path to a career in an international organization,
- Consistent scope of responsibilities.
Benefits:
- Private medical care
- Life insurance
- Work and learn from teams with mature processes and tools to ensure the best-in-class deliverable.
- Work in a multicultural environment and collaborate and work with the team spread globally.
Have we sparked your interest?
Get in touch! We are looking forward to speaking to you.
Reach out to me at k.damariya@vertex-solutions.com
