Account Relationships Coordinator
Date: 24 Aug 2023
Location: Prague, European Union, CZ
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Department: Examinations Services
Contract type: Local standard, full time (35 working hours per week), definite for the period of two years, initially
Payband: Local PB 4/H
Starting salary: from 30 417,- CZK gross monthly
Starting date: as soon as possible
Location: Prague
Role Purpose:
The purpose of this role is to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets.
Main Accountabilities:
Account and stakeholder management
- Manages and delivers in year Account Plan.
- Links with Marketing for targeted events, campaigns and collateral to support retention and value add activity.
- Conducts research, into business activities, challenges and key personnel in target customer, partner or sponsor organisations to support the exams business in developing new business and cultural relations opportunities.
- Oversees the account relationship activities of partner test centres and develops with them business opportunities within the geographies (where relevant).
Winning business
- Builds relationships and further develops existing networks of clients to cultivate segments.
- Value adds account extension, cross sell and retention.
- Supports the development of high-quality bids, tenders and proposals by preparing or collating written content/diagrams/financial data/case studies/project plans for the Country/Region.
Product Service Support
- Advertises registration details to B2B clients and encourages registration.
- Receives requests for approval for off-site session dates and venues from B2B client. Provides information to operations counterparts of requested session dates and venues provided.
- Deals with B2B registration requests, including Special Arrangements.
- Undertakes Venue Audits in premises provided by B2B Customers.
Market and customer intelligence
- Provides account / country specific input into market intelligence activities, innovation and business development/marketing plan/targets.
- As required, uses a range of standard processes and techniques to carry out routine research and analysis of actual or potential customer/audience trends.
Test Day Support
- Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover.
Requirements:
Essential: Czech language skills to the CEF C2 level (native speaker); English language skills to the CEF B2 level; Experience of managing relationships with account clients; Proven experience of building relationships, identifying needs and enhancing opportunities with key accounts to meet business related targets.
Desirable: University degree in any subject or qualification in a relevant field; Designing and implementing business development or marketing plans in an education sector context; Experience of working with UK exam boards.
Additional requirements: The successful candidate must have a pre-existing right to live and work in the Czech Republic.
Closing Date: Sunday 17 September 2023 23:59 CEST
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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